Cheddar's Scratch Kitchen Case Study

Early Insights Leading to a New Way to Measure ROI.


Having developed a brand positioning based on how customers talk about Cheddar’s, we needed to establish with the wider organization the effectiveness of our brand and product campaigns. However, our goal was in-restaurant visits and no brand had measured this in real-time.


Working with the finance team, BRUNNER identified a test and control methodology that would allow marketing dollars to support much of the estate, in a way that ensured results were an accurate representation of success once an effective marketing approach was identified.


BRUNNER executed a series of campaigns, each with an identified learning plan to establish the effectiveness of video, Facebook, display and search. Our analytics team used real-time sales data and 6-way analysis to identify the true ‘incremental’ guest visits based on marketing spend, messaging and audience targeting.


• Identified an inverse correlation between ‘incremental sales’ and lower marketing channel ‘cost-pers’.
• Identified the level of spend required to optimize traffic per restaurant location.
• Established that video was more effective in Facebook than streaming video services.
• Showed the channel mix and messaging required to establish a positive marketing ROI.


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